Lakewood Auto Repair

I will only bring my Audi here. They are competitively priced very fast and efficient and are always willing to go the extra mile to please me and keep my business. I've been to others in the area and they were sub par at best. They are very knowledgeable of my vehicles needs and have all the odd tools needed to work on my not so common vehicle. Thanks for the great work you do on my car.

Ok, so after a Mercedes "Expert" shop in Lacey has my 02 ML55 for a week just to tell me "Uh, I dunno.", I almost gave up hope. Came across these guys and gave it a shot. Call back the next day and I'm told part one. They fix it, then part two, we wait for parts to come, they call me, I go pick it up. These guys found and fixed the problem without a bunch of up selling crap and got me back in my car. Mercedes had the part local for over a grand but he researched and found the same part on the east coast for a few hundred less. After all, I was given a quote of what the total cost would be, when I went to get it, price was exact same as quote, not a bunch of "Oh well we found this" crap. I am super stoked and happy with these guys, they are polite, professional and know what they are doing. I'll never go anywhere else again.

Service requested: 1. wiper (motor) diagnosis and repair 2. A/C diagnosis and repair 3. brakes diagnosis and repair Service performed and results of repairs: 1. new wiper motor ordered and installed. WINDSHIELD CRACKED DURING REPAIR, NOT NOTICED BY MECHANIC, RETURNED TO CUSTOMER - THEN AFTER PICTURES WERE SUBMITTED ONLINE VIA EMAIL, DAMAGE ACKNOWLEGED AND REPLACEMENT WINDSHILED INSTALLED AT NO CHARGE. ENTIRE DAY REQUIRED BY SHOP FOR INSTALL WHEN ONLY 1/2 DAY PROMISED - NO LOANER VEHICLE OFFERED, ONLY A ONE-WAY RIDE TO AN APPOINTMENT ON JBLM - COULD HAVE AVOIDED ALL THE INCONVENIENCE AND HASSLE WITH MORE CAREFUL AND PROFESSIONAL REPAIR TO BEGIN WITH. 2. several hoses replaced and an A/C component replaced. THE REPLACEMENT COMPONENT WAS LEFT RESTING UNATTECHED ON A FRAME MEMBER, ON TOP OF THE EXACT MOUNTING HOLES IN THE BRACKET OF THE REPLACEMENT PART. PERSONALLY POINTED THIS OUT TO SERVICE MANAGER WHO INSTALLED TWO SIMPLE BOLTS ON THE SPOT. DISAPPOINTED IN AN UNFINISHED JOB WITH SUCH A SIMPLE AND NECESSARY SOLUTION. 3. rear brake rotors and pads replaced. IMMEDIATELY AFTER LEAVING THE SHOP, DROVE WITH A CONSISTENT SCREECH AND SQUEALING SOUND DURING FREE DRIVING, BRAKING, AND CORNERING. RETURNED TO SHOP AND MECHANIC CAME OUT TO PUT CAR BACK ON LIFT AND 'PUT THE DISC GUARD BACK IN PLACE - IT JUST SLIPPED OVER A LITTLE BIT SOMEHOW'. VERY DISAPPOINTED IN A SLOPPY FINISH TO A VERY CRUCIAL COMPONENT. Car was given an appointment on Monday morning and left the shop on late Friday afternoon for the 3 service requests listed above. Service Manager mentioned a mechanic who was out sick and another who needed to 'be let go' as part of the problem in taking 5 days to perform these services. So, make your own choice to have work done at this shop.

They are great people and very helpful. Have an X3 that they take very good care of and much cheaper then the dealer.

Dear Manager, I am Jason, we have all kinds of best quality and best-seller air suspension products for you,

Great honest guy that will take care of you!

Joe is the man

I bought a POS Saab, just to have Joe work on it!

Great place to bring your car!

Great shop