The car, 1999 bmw z3 entered shop due to short circuit of main positive terminal from the battery. Shop diagnosed electrical problem but unable to find the reason for the short circuit. Short wire was replaced and car had no issues since. Other services were performed such as front strut assembly/rear shock replacement, oil change, stabilizer bar assembly replacement. I have no issues with these services, however when I claimed the car, the Main red battery terminal was left uncovered with copper wires still exposed. Apparently not worrisome to the mechanic who performed the repair and service advisor, Craig. I expressed my concern why this was left uncovered, (at least put an electrical tape around the wire) but Craig told me “don’t worry about it” Common sense and basic electrical concept dictate that any exposed electrical copper wires should be at least insulated to prevent accidental short circuit or water exposure, I wonder why this was not addressed? I placed a high grade Tesa tape to the exposed wires when I returned home. In fairness, the shop is a good European motor specialist but because of this experience, will only give 2 stars. Happy to talk about it, and appreciate if the owner would contact me. Thanks for the opportunity to share feedback. Addendum: Joe, the shop owner contacted me and rectified the issues identified. I changed my rating from 2 to 5 stars. As I have stated, this is a very good shop and will not hesitate to return.
While we do our best to address our customer issues. We missed the mark on making sure your issue was resolved and you were satisfied with that repair. I would like to thank you for bring it to my attention and giving me the opportunity to make things right.
- European Motors